- Always strive to deliver what we promise to customers.
- Create an environment of continuous learning and improvement that enhance quality of work force leading to better customer experience.
- We strongly believe that best solutions come when working together with colleagues and customers.
- Listen to and respect each other whilst working together to achieve mutually beneficial results.
- Check with colleagues when unsure and take their help when needed.
- Conflict is brought out into the open and dealt with constructively until all parties are satisfied.
- Customer is the reason for our existence and serving them is our motto.
- Always ensure customer is completely satisfied with our policies, terms, conditions and bill statements.
- We make it a point to take customer suggestion to serve better.
- A vital element responsible for internal and external customer good will is ownership of actions and deliverables.
- Each of us is fully accountable for retaining our customers ensuring repeat business.